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Our Policies

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COVID-19 Visitation Policies

Per CDC guidelines, visitors and staff who are fully vaccinated are no longer required to wear face coverings. If visitors are not vaccinated, face coverings are still required. Face coverings are still recommended for children 2 and up, unless they are vaccinated. Face coverings will be available upon entry for those who do not have one. 

Exposure to COVID-19 is an inherent risk in any public location where people are present: we cannot guarantee you will not be exposed during your visit.

 

COVID-19 Program Policies

For the safety of staff and other participants, some programs still require face coverings for guests who are not vaccinated. Per CDC guidelines, adult guests and staff who are fully vaccinated are not required to wear face coverings. Children’s masks are available upon entry for those who do not have one. Additional safety measures will be observed where possible.

Individual program safety requirements may vary by location, capacity, and other factors. Please see individual program descriptions for more information.


Ticket Policies

 

Refund, Exchange, and Online Ticketing FAQS

All ticket sales, including ticketing and handling fees, are final and non-refundable.

A $3.50 ticketing fee per ticket will be applied to events at the Momentary that cost $10 and over, and are purchased online or over the phone This does not apply to festival tickets.

Indoor and outdoor festivals at the Momentary will have a $8.50 handling fee and tax applied to all ticket purchases, per ticket. Revenue collected from sales tax is remitted to the State of Arkansas.

The Momentary and Crystal Bridges Museum of American Art are the only authorized seller of Momentary tickets. The authorized phone number is 479.657.2335; the authorized websites are theMomentary.org, crystalbridges.org, or tickets.crystalbridges-theMomentary.org.

Event tickets purchased from a source other than the Momentary or Crystal Bridges may not be honored for admission. The Momentary is not responsible for counterfeit tickets, so please exercise caution in making ticket purchases.

Every person who attends an event must have a valid ticket in order to gain admission. Ticket holders should be prepared to show a valid ID upon entry.

In the event of the Momentary closing or cancelation of a program, guest ticket orders will be refunded.

Exchanges of equal value may be made prior to five business days from the ticketed event. However, ticket availability for alternate dates is not guaranteed. Tickets are sold on a first-­come, first-­served basis.

Memberships are non-refundable and non-transferable.

Exchanges may be made at Guest Services, calling our Guest Services at 479­.657.2335, or emailing boxoffice@theMomentary.org.

What if I lost, damaged, or could not print my ticket?

A receipt or order number is required to provide a replacement ticket. The order number is listed in your purchase confirmation email. Present this at the Guest Services desk or call Guest Services at 479­.657.­2335.

Who do I contact if I have technical difficulties ordering tickets online?

Please call Guest Services at 479.­657­.2335. In case of high call volume, leave a detailed message and your call will be returned in the order it was received.

Inclement Weather

Outdoor performances will be presented rain or shine. In the case of severe storms, delays or postponements are possible. Announcements will be made on location and via the Momentary social media platforms. Only in a rare event will a concert be canceled.

Prior to the performance, check the Momentary Instagram, Facebook page, or Twitter page for status updates. During the performance, weather-related messages are conveyed via loudspeakers, video displays, and Momentary social media channels.